Please read these Terms of Service carefully before using the Bigview Digital website or engaging our services. By accessing or using our website at bigviewdigital.com, or by entering into a service agreement with us, you agree to be bound by these terms.

These Terms of Service constitute a legally binding agreement between you ("the Client") and David Alexander trading as Bigview Digital ("we", "us", "our", or "the Company").

1. Our Services

Bigview Digital provides digital marketing services including, but not limited to, website design and development, search engine optimisation (SEO), and social media content production. The specific scope of services, deliverables, timelines, and fees for any engagement will be agreed in writing prior to commencement.

All content, materials, tools, training, videos, and resources made available through the Bigview Digital website are maintained for your general information and use only.

2. Acceptable Use

You agree to use our website and services only for lawful purposes and in a manner consistent with all applicable laws and regulations. You agree not to:

• Copy, reproduce, republish, upload, post, transmit, or distribute any content from this website without our prior written permission
• Use our website or services in any way that is fraudulent, harmful, or offensive
• Attempt to gain unauthorised access to any part of our website or systems
• Use our services to infringe the intellectual property rights of any third party
• Provide false or misleading information when engaging our services

3. Intellectual Property

All content on the Bigview Digital website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of David Alexander trading as Bigview Digital and is protected by UK and international copyright law.

Any brand names, trademarks, and logos displayed on this website that are not owned by Bigview Digital are the property of their respective owners and are used for identification purposes only.

Upon full payment for a completed web design project, ownership of the final deliverables transfers to the Client. We retain the right to display completed work in our portfolio unless otherwise agreed in writing. We retain ownership of all methodologies, frameworks, templates, and AI workflows used in the production process.

4. Client Responsibilities

Where you engage us to provide services, you agree to:

• Provide accurate, complete, and timely information, materials, and feedback required to complete the work
• Ensure that any content, images, or materials you supply to us do not infringe any third-party intellectual property rights
• Review and approve deliverables within agreed timelines
• Make payment within the agreed terms

Delays caused by failure to provide required materials or feedback may affect agreed delivery timelines. We will not be held responsible for delays attributable to the Client.

5. Fees and Payment

Our fees are as agreed in the relevant service agreement or proposal. Unless otherwise stated:

• Project-based work requires a deposit before work commences, with the balance due upon completion
• Monthly retainer services are invoiced monthly in advance
• Invoices are due within 14 days of the invoice date unless otherwise agreed in writing

We reserve the right to pause or suspend work on any project where invoices are overdue by more than 14 days. Late payments may be subject to statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellation

For monthly retainer services, either party may terminate the agreement by providing 30 days written notice.

For project-based work, if you wish to cancel after work has commenced, you will be liable for the cost of work completed to the date of cancellation. Deposits are non-refundable once work has begun.

We reserve the right to terminate any service agreement immediately if you breach these terms or any agreed service agreement.

7. Accuracy of Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date. However, we do not warrant or guarantee the accuracy, completeness, or currency of any information provided.

8. Third-Party Services

Our services may involve the use of or integration with third-party platforms including Google, Meta, Calendly, WordPress, and others. We are not responsible for the performance, availability, or terms of any third-party service. Any issues arising from third-party platforms should be directed to the relevant provider.

9. Limitation of Liability

To the fullest extent permitted by English law, Bigview Digital shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website or services, including but not limited to loss of revenue, loss of data, or loss of business opportunity.

Our total liability to you in connection with any service engagement shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

10. Indemnity

You agree to indemnify and hold harmless David Alexander trading as Bigview Digital, its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these terms or your use of our services.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of any engagement and not to disclose it to any third party without prior written consent, except where required by law.

12. Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of these terms and is available at bigviewdigital.com/privacy. Both parties agree to comply with all applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

13. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after any changes constitutes acceptance of the revised terms. We recommend you review this page periodically.

15. Contact Us

If you have any questions about these Terms of Service, please contact:

David Alexander Bigview Digital Email: hello@bigviewdigital.com Telephone: +44 786 114 1906Address: 65 Minet Drive, Hayes, UB3 3JW, Hillingdon, United Kingdom