David Alexander trading as Bigview Digital ("we", "us", or "our") operates the Bigview Digital website at bigviewdigital.com (the "Service"). This Privacy Policy explains how we collect, use, store, and protect your personal data, and sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our website or contacting us through any channel, you acknowledge that you have read and understood it.

1. Who We Are

Data Controller: David Alexander trading as Bigview Digital

Address: 65 Minet Drive, Hayes, UB3 3JW, Hillingdon, United Kingdom
Email: hello@bigviewdigital.com
Telephone: +44 786 114 1906

We are not currently registered with the Information Commissioner's Office (ICO) as a data controller. If you have any concerns about how we handle your data, you have the right to contact the ICO directly at ico.org.uk or by calling 0303 123 1113.

2. What Data We Collect

We may collect and process the following personal data when you use our website or contact us:

a. Data You Provide Directly

• Your name
• Your email address
• Your telephone number
• Your business name and website
• Any information you include in the body of a contact form or enquiry message

b. Data Collected Automatically

• Your IP address
• Browser type and version
• Pages visited on our website and time spent on each page
• Referring website or source
• Device type and operating system

This data is collected through cookies and Google Analytics (via Google Site Kit). See Section 6 for more detail on cookies.

c. Data Collected Via Third-Party Tools

When you book a discovery call using our Calendly scheduling link, Calendly collects and processes your name, email address, and any other details you provide at the time of booking. Calendly's own privacy policy applies to that data. You can view it at calendly.com/legal/privacy-notice.

3. How We Use Your Data

We use your personal data for the following purposes, on the following lawful bases under UK GDPR Article 6:

• To respond to your enquiry or message: Lawful basis — Legitimate interests (we have a legitimate interest in responding to people who contact us)
• To schedule and manage discovery calls: Lawful basis — Legitimate interests
• To provide the services you have engaged us for: Lawful basis — Performance of a contract
• To send you relevant information about our services, where you have requested or consented to this: Lawful basis — Consent
• To analyse how our website is used and improve it: Lawful basis — Legitimate interests
• To comply with legal obligations: Lawful basis — Legal obligation

We will never sell your personal data to any third party.

4. How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purposes for which it was collected:

• Enquiry and contact form data: 12 months from the date of the last contact, unless you become a client
• Client data: 6 years from the end of the working relationship, in line with UK tax and legal requirements
• Website analytics data: As per Google Analytics default retention settings (26 months)
• Calendly booking data: As per Calendly's own data retention policy

After these periods, your data will be securely deleted or anonymised.

5. Who We Share Your Data With

We do not sell, trade, or rent your personal data. We may share it only in the following limited circumstances:

• With third-party tools we use to operate our business, including Google (Analytics, Site Kit), Calendly, and social media platforms where you interact with us publicly. Each of these has their own privacy policy and data processing agreements.
• With professional advisers such as accountants or legal advisers where required.
• With law enforcement or regulatory authorities where we are legally required to do so.

Where we share data with third-party processors outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

6. Cookies

Our website uses cookies. A cookie is a small text file placed on your device by a website. We use the following types:

• Strictly necessary cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Used by Google Analytics to understand how visitors use our site. These are only placed with your consent.
• Functionality cookies: Used to remember your preferences and improve your experience.

When you first visit our website, you will be asked to accept or decline non-essential cookies via our cookie consent banner. You can update your cookie preferences at any time by clearing your browser cookies and revisiting the site.

For more information on managing cookies in your browser, visit aboutcookies.org.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data where there is no compelling reason for us to continue processing it.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request that we provide your data in a structured, commonly used format.
• Right to object: You can object to processing based on legitimate interests or for direct marketing purposes.
• Rights related to automated decision-making: We do not make automated decisions that significantly affect you.

To exercise any of these rights, please contact us at hello@bigviewdigital.com. We will respond within one calendar month.

8. How We Protect Your Data

We take the security of your personal data seriously. We use commercially reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use acceptable means to protect your personal data, we cannot guarantee its absolute security.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their individual privacy policies.

10. Children's Privacy

Our services are not directed at anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately at hello@bigviewdigital.com and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of the website after any changes constitutes acceptance of the updated policy.

12. Contact Us and Complaints

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact:

David Alexander Bigview Digital Email: hello@bigviewdigital.comTelephone: +44 786 114 1906Address: 65 Minet Drive, Hayes, UB3 3JW, Hillingdon, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)Website: ico.org.uk Telephone: 0303 123 1113Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF